High staff turnover, lots of extra staff and odd working hours are all part of the hospitality industry. This does not make it any easier to ensure that all staff have the required training at all times and know how to carry out every aspect of their work.
Evercate gives you control over this, without it having to be particularly time-consuming or cumbersome.
We know the unique challenges a hotel, café or restaurant chain faces.
Staff should focus on the guests and not stand behind a screen. They work different hours so a briefing at the morning meeting will, with luck, reach half. Many times, employees don't have an email address through the company either.
At the same time, it is important that safety rules and hygiene are observed.
This creates major challenges in ensuring that the right knowledge, instructions and information actually reach the right people in the chain.
This Evercate comes into play.
Our customers use Evercate for everything from setting up induction programmes for new staff to quickly reaching out with instructions and information to relevant staff.
Nothing is more important for committed and happy employees than a good introduction to their work.
In Evercate, you ensure that all new staff receive the same high level of onboarding and that information and instructions are the same throughout the chain.
Gather and reach out with instructions on everything from how to cook and assemble new dishes, to how to decorate the reception area for Christmas.
Doing it the same way everywhere will help you strengthen your brand and make your guests happier.
In the hotel and restaurant sector, there is a strong focus on safety. You need to ensure that good hygiene is maintained around food preparation, that chemicals are handled properly, how staff should react in case of accidents such as fire, etc.
When you use Evercate, you can ensure that this information reaches the right people. You can then easily track which people and hotels/restaurants have done what, when they last had their review and when it's time again.
The right knowledge, information and attitude is the formula that leads to even more satisfied guests.
Scheduled time is precious. Let the staff focus on the guests while they go on their shift.
Measurability shows areas for improvement. Many small improvements yield big results in the long run.
