Follow up on the individual, the store or the region
When you see where you can improve, it's easy to prioritize.
Getting the information out is just the beginning
There are many ways to distribute information. You can put up a notice or send an email to the store mailbox, to name a couple of surprisingly common ones. But they leave a lot to be desired.
Getting some form of acknowledgment that it's been received is taking it one step further. This is where we find many intranets that come with read receipts. But someone having seen something is not the same as them understanding it. The understanding that is required to have an impact on the business.
With Evercate, you can not only distribute information and see that it's been received, but also follow up that it's been understood and is actually being applied correctly.
With Evercate, you get results!
Three types of follow-up
Follow up on completion
See down to the individual level how and when people work through your content. Or take a broader perspective and look at how stores as a whole are absorbing the information.
Follow up on understanding
For your important internal training and information, you can follow up with a few questions to ensure recipients haven't just clicked through it, but have actually understood it.
Follow up on impact
The data you get from Evercate can then be compared against your other organizational goals, making it easy to find correlations.
Do you think the stores that have absorbed the information about the next campaign and how it should be displayed will sell more than those that haven't?
Involve the entire chain, but only in what's relevant to them
You get the best results when everyone is part of the journey! With Evercate, it's easy to involve all managers across the organization. From the central roles in HR, Marketing and Sales to Regional Managers and store managers.
Team leaders see their own team, but no one else's
Let store managers follow up in real time on how their staff is doing with the Team Leader role.
- See only those who are part of their team
- See immediately who hasn't completed everything they should
- Follow up on the team as a whole or individual members
- Easily add a new hire who automatically receives everything they need
Do the same for Regional Managers. Let them see and compare all their stores and identify which ones need extra support. Salespeople in store respond significantly better to follow-up from their store manager than from someone they barely know at headquarters. Together, you achieve the results you're looking for.
Our goal is to help you get better!
We believe the key to better results lies in lowering barriers.
That's why our focus is on simplicity.